Improving User Experience (UX): Best Practices and Techniques
In the 1990s, Donald Norman worked as an Apple Fellow and created the term « user experience. » He defined it as how people respond to using products, systems, or services. This concept changed how companies think about their offerings.The idea goes beyond simple usability. It covers both functional performance and emotional impact. Every touchpoint matters in creating a complete experience.This field combines multiple disciplines. Design, psychology, engineering, and business principles all play important roles. The approach applies to websites, apps, physical products, and service interactions.Organizations now recognize the strategic value of excellent user experience. It directly affects customer satisfaction and...
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